Terms and Conditions

Appointment Times- I always endeavour to give clients as much notice as possible for their appointment times. Sometimes this is not possible due to having to wait on confirmations etc. If you have time restrictions for the booking date, you will need to notify me of this when making the booking.

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Cancellation Policy- If you cancel an appointment with less then 24 hours notice, you will be charge 50% of the consultation fee.

If you are a no show and I have travelled to you, you will be charged 100% of the consultation fee PLUS travel.

If you cancel an appointment twice, I will no longer be able to assist you. 

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Deposits- Due to a high number of last minute cancellations, I am now taking deposits for the following-

                If travel is 30min+

                If there are more than 4 horses to treat

You can pay a deposit of $25 per horse by bank transfer. The deposit will come off the total bill at the end of the treatment. Bookings will not be made until I have a copy of the payment. Unfortunately this may mean your booking may be taken by someone else if the deposit is not done in a timely manner.

                

Travel Fee- A travel fee will be charged at the ATO rate of 85c/km for areas over 20km from my home. This fee is split up between the properties I visit on the day.

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Wet weather- In the event of severe weather, I may have to postpone your appointment if no safe, dry area is available. Low carports and car garages are unsuitable. Please remember, this is for my safety as well as your horses.