Terms and Conditions
Appointment Times- I always endeavour to give clients as much notice as possible for their appointment times. Sometimes this is not possible due to having to wait on confirmations etc. If you have time restrictions for the booking date, you will need to notify me of this when making the booking.
Cancellation Policy- If you cancel an appointment with less then 24 hours notice, you will be charged a cancellation fee of $25.
If you cancel an appointment twice, I will no longer be able to assist you.
Deposits- Due to the large number of last minute cancellations, ALL clients will be asked to make a deposit to hold the booking, this can be done via credit card over the phone, or direct transfer. This $25 will come off your total bill when the horses have been seen.
If the deposit has not been made within 5 days, the appointment will be deleted. The deposit is refundable with a vet or medical certificate.
Travel Fee- A travel fee may need to be charged if I have cancellations in your area. This is a minimal charge and will only apply if I am travelling 1hour + for a single horse.
Wet weather- In the event of severe weather, I may have to postpone your appointment if no safe, dry area is available. Low carports and car garages are unsuitable. Please remember, this is for my safety as well as your horses.